Effective Date: January 6, 2026
Website: plartshop.com (the “Site”)
This Privacy Policy explains how Plart Shop (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you visit or make a purchase from the Site, or otherwise interact with us.
If you do not agree with this Privacy Policy, please do not use the Site.Comments
1) Information We Collect
A. Information you provide to us
We collect information you choose to provide, including:
- Contact information (such as name, email address, phone number)
- Order and shipping information (such as shipping address, billing address, order details)
- Customer support messages (such as emails or inquiries you send us)
- User content for customization (such as photos/images you upload to create custom products)
B. Payment information
Payments are processed by third-party payment processors (e.g., Stripe/PayPal or other providers you choose at checkout). We do not store your full payment card details. The payment processor may collect payment and billing information according to its own privacy policy.
C. Information collected automatically
When you use the Site, we may automatically collect:
- Device and usage data (such as IP address, browser type, pages viewed, and approximate location derived from IP)
- Cookie and similar technology data (such as preferences and session information)
2) How We Use Your Information
We use personal information to:
- Process and fulfill orders, including printing/production, shipping, returns, and customer service
- Create customized products from the images/content you submit
- Communicate with you about your order, account (if applicable), or support requests
- Improve and secure the Site, prevent fraud, and troubleshoot issues
- Send marketing communications (only where permitted by law, and you can opt out anytime)
3) How We Share Your Information
We share personal information only as needed to operate our business, including with:
A. Service providers (processors)
We may share information with vendors who help us provide services, such as:
- Website hosting, analytics, and security providers
- Payment processors
- Manufacturing/printing/fulfillment partners (to produce your custom items)
- Shipping and logistics carriers
- Customer support tools
These providers are authorized to use personal information only as necessary to provide services to us.
B. Legal and safety
We may disclose information if required to comply with law, enforce our terms, respond to lawful requests, or protect rights, safety, and security.
C. Business transfers
If we are involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
We do not sell your personal information in the traditional sense (i.e., for money). If you have questions about data sharing, contact us at hello@plart.art.
4) Cookies and Analytics
We use cookies and similar technologies to:
- Keep the Site working (e.g., cart/session functionality)
- Remember preferences
- Understand how the Site is used (analytics)
You can control cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.
5) Your Choices
Marketing emails
You can opt out of promotional emails at any time by using the unsubscribe link in the email or contacting us at hello@plart.art. You may still receive transactional messages (e.g., order confirmations).
Access, correction, deletion
Depending on your location, you may have rights to request access to, correction of, or deletion of personal information. To make a request, email hello@plart.art. We may need to verify your identity before responding.
6) Data Retention
We keep personal information only as long as necessary to:
- Fulfill orders and provide support
- Maintain records required by law (e.g., tax/accounting)
- Resolve disputes and enforce agreements
Uploaded images used for customization may be retained for a limited period to produce your order, handle support issues, or comply with legal obligations, unless a longer retention is required or permitted.
7) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.
8) International Visitors
If you access the Site from outside the country where our servers or service providers are located, your information may be processed and stored in those locations. By using the Site, you understand your information may be transferred internationally.
9) Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at hello@plart.art and we will take appropriate steps.
10) Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies.
11) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the Effective Date. Your continued use of the Site after changes means you accept the updated policy.
12) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
Email: hello@plart.art
Mailing address: Xixi Legu Industrial Park, Xihu District, Hangzhou, Zhejiang, China